To create a support ticket, click Create Ticket on the support portal and complete all required fields.

Please provide accurate information to help our support team assess and respond to your request efficiently.

Please provide the following information:

• Name
• School Name
• Contact Number
• Email Address
• Device or Kit Name
• UID
• Description of the Issue
• Supporting Photographs where available

Providing complete information will help reduce delays during assessment.

UID stands for Unique Identification Number.

The UID is printed on a silver-coloured sticker attached to the device or kit packaging.

Example: AITI/SD/001/MB001

The UID helps identify the affected device or kit quickly and accurately.

Providing the UID allows support staff to verify project records and warranty eligibility more efficiently.

The UID can be found on the silver-coloured identification sticker attached to the product packaging.

Please keep the packaging and UID label for future reference.

The support portal currently accepts the following file formats:

• JPG / JPEG
• PNG
• BMP
• PDF

Video files cannot be uploaded through the support portal.

Please send the video to our WhatsApp Support Number and provide the corresponding Ticket ID for reference.

Photographs help our support team understand the issue more accurately and may reduce the need for additional clarification.

Yes. You may update your ticket by replying through the support portal using your ticket link.

You may check the status of your ticket by opening your ticket link or searching using your Ticket ID and email address.

After submission, the support team will review the information provided and conduct an initial assessment before determining the next course of action.

It is recommended that each ticket relates to a single issue whenever possible. This helps improve tracking, investigation, and resolution.

Yes. Teachers, school representatives, and authorised school staff may submit support tickets on behalf of their school.

No. The support portal is intended for equipment-related support, warranty claims, troubleshooting, and project-related enquiries only.

Official documentation is available from the respective manufacturers and project documentation resources.

• micro:bit: https://microbit.org
• Wonder Building Kit: https://wiki.elecfreaks.com/en/microbit/building-blocks/wonder-building-kit/
• Ring:bit Bricks Pack: https://wiki.elecfreaks.com/en/microbit/building-blocks/ringbit-bricks-pack/

This warranty applies only to devices and kits supplied under the project PROVISION, SUPPLY AND DELIVERY OF SMART DEVICES TO SCHOOLS 2026 as follows:

• micro:bit v2 Go 
• 6-in-1 Ring:bit Bricks Pack
• Wonder Building Kit 32 in 1

All eligible devices and kits supplied under the project are covered by a one (1) year warranty commencing from the User Acceptance Test (UAT) date for the respective batch.

The warranty covers:

• Manufacturing defects
• Faulty components
• Hardware malfunctions under normal educational use
• Firmware operational defects where applicable

The warranty does not cover:

• Misuse or negligence
• Accidental damage
• Unauthorised modification or repair
• Improper storage or handling
• Water or fire damage
• Normal wear and tear
• Missing or lost components after acceptance by the school
• Structural breakage resulting from improper handling

Create a support ticket and provide:

• School Name
• Device or Kit Name
• UID
• Description of the issue
• Supporting photographs where available

Warranty eligibility is determined based on the User Acceptance Test (UAT) date and project records. Please provide the UID when submitting your enquiry.

No. This warranty applies only to devices and kits supplied under the project PROVISION, SUPPLY AND DELIVERY OF SMART DEVICES TO SCHOOLS 2026.

All major components were verified to be present during the User Acceptance Test process. If you believe a required component was not supplied, please submit a support ticket for investigation.

If a component is no longer available after acceptance by the school, it is generally considered missing or lost after issuance and is not covered under warranty. Selected replacement parts may be available through smartbitbn.com.

Yes. Selected replacement parts and components may be available through smartbitbn.com.

Support services may include:

• Verification of reported faults
• Troubleshooting assistance
• Onsite support where appropriate
• Offsite assessment and inspection
• Replacement recommendations where applicable

The support team will review the information provided and may request additional information, photographs, videos, inspections, or verification activities before determining the appropriate resolution.

The micro:bit Go Bundle includes a BBC micro:bit device, battery holder, USB cable, and other components supplied as part of the package.

The micro:bit is a programmable educational device designed to support digital skills, computational thinking, and STEM-related learning activities in schools.

The micro:bit can be powered using the supplied battery holder with compatible batteries or by connecting it to a computer using a USB cable.

Connect the micro:bit to a computer using the supplied USB cable. Once connected, the device should be detected automatically by the operating system.

Please check the following:

• Ensure the USB cable is securely connected.
• Try a different USB port.
• Confirm that the cable supports data transfer and is not a charging-only cable.
• Restart the computer and reconnect the device.

If the issue persists, submit a support ticket with the device UID and photographs where available.

Please verify that the device is receiving power through either the battery holder or USB connection. If the device remains unresponsive after confirming power is available, submit a support ticket for further assessment.

Please refer to the official micro:bit documentation for instructions on resetting the device and restoring normal operation.

Official documentation is available at:
https://microbit.org

Ensure the device is powered correctly and inspect the buttons for visible damage or obstruction. If the issue continues, submit a support ticket with details of the problem.

No. The micro:bit device itself does not contain an internal rechargeable battery.

Yes. Compatible rechargeable AAA batteries may be used in the supplied battery holder where appropriate.

A slight increase in temperature during operation may be normal. If the device becomes excessively hot, disconnect the power source immediately and submit a support ticket for assessment.

Stop using the damaged battery holder and submit a support ticket for assessment. Please include the device UID and supporting photographs where possible.

Yes. The micro:bit supports a range of compatible accessories and expansion devices. Please refer to the official micro:bit documentation for compatibility information.

Discontinue use of the damaged cable. A replacement USB cable that meets the required specifications may be used.

Internet access may be required for certain software downloads, online editors, and documentation resources. However, many activities can continue once the required software and programs have been prepared.

Official documentation, user guides, and learning resources are available from:

https://microbit.org

No. The support portal is intended for equipment-related support, warranty claims, troubleshooting, and project-related enquiries. Coding guidance, lesson delivery, and training activities are outside the scope of support services.

Please submit a support ticket and provide:

• Device UID
• Description of the issue
• Supporting photographs where available

The support team will assess the reported fault and advise on the next steps.

All major components were verified during the User Acceptance Test process. If you believe a required component was not supplied, please submit a support ticket for investigation.

If the component was present during acceptance but is no longer available, it is generally considered missing after issuance and may not be covered under warranty.

Selected replacement parts and accessories may be available through:

smartbitbn.com

Please verify compatibility before purchasing replacement components.

The 6-in-1 Ring:bit Bricks Pack includes electronic components, building blocks, motors, servos, and accessories required to assemble the supported project models supplied as part of the kit.

The 6-in-1 Ring:bit Bricks Pack is an educational kit designed to support STEM-related learning activities through model building, programming, and robotics applications.

Please check the following:

• Batteries are installed correctly.
• The batteries have sufficient charge.
• All cables are connected securely.
• The model is assembled correctly.
• No objects are obstructing the movement of the model.

If the issue persists, submit a support ticket with photographs of the assembled model.

No. The warranty does not cover accidental damage, water damage, misuse, negligence, unauthorised modification, improper handling, normal wear and tear, or structural breakage resulting from improper use.

The warranty is intended to cover manufacturing defects, faulty components, hardware malfunctions under normal educational use, and applicable firmware operational defects.

Selected replacement parts may be available through smartbitbn.com.

No. Excessive load may place unnecessary stress on the servos and motors, potentially causing overheating or damage to the components.

Servo motors may become warm during normal operation. However, excessive heat may indicate that the model is overloaded or that movement is being obstructed. Stop operation and inspect the model before continuing use.

Please verify that:

• Batteries are installed correctly.
• Battery power is available.
• Wiring connections are secure.
• The micro:bit is properly installed.

If the problem continues, submit a support ticket for further assessment.

No. Users should not disassemble, alter, or modify the electronic components supplied with the kit.

No. The Ring:bit Bricks Pack and its electronic components should be kept away from water and other liquids at all times.

Disconnect the power source immediately and stop using the kit.

Water damage is not covered under warranty. Users should avoid using the kit until it is completely dry and safe to inspect. Replacement parts may be available through smartbitbn.com.

Loose screws may affect the operation, stability, and safety of the assembled model. Users should verify that all fixing screws remain secure before each use.

The Ring:bit Bricks Pack requires a suitable power source in accordance with the supplied instructions and components.

Physical damage to the battery compartment resulting from accidental damage, misuse, or improper handling is not covered under warranty.

Replacement parts may be available through smartbitbn.com.

Removing batteries when the kit is not in use helps prevent battery leakage and potential damage to electronic components.

No. Sharp objects should not be used on the Ring:bit expansion board or other electronic components.

Please submit a support ticket and provide:

• Device UID
• Description of the issue
• Supporting photographs where available

The support team will assess the reported fault and advise on the next steps.

All major components were verified during the User Acceptance Test process. If you believe a required component was not supplied, please submit a support ticket for investigation.

If the component was present during acceptance but is no longer available, it is generally considered missing after issuance and may not be covered under warranty.

Selected replacement parts and accessories may be available through smartbitbn.com.

Official documentation and product information are available from:

https://wiki.elecfreaks.com/en/microbit/building-blocks/ringbit-bricks-pack/

No. The support portal is intended for equipment-related support, warranty claims, troubleshooting, and project-related enquiries. Coding guidance, lesson delivery, and training activities are outside the scope of support services.

The Wonder Building Kit 32 in 1 includes electronic components, sensors, motors, servos, building blocks, the Wukong expansion board, and accessories required to assemble supported project models supplied as part of the kit.

The Wonder Building Kit 32 in 1 is an educational kit designed to support STEM-related learning activities through model building, electronics, robotics, and programming applications.

No. The warranty does not cover accidental damage, water damage, misuse, negligence, unauthorised modification, improper handling, normal wear and tear, or structural breakage resulting from improper use.

Selected replacement parts may be available through smartbitbn.com.

No. The Wukong expansion board should not be used while it is being charged. Doing so may shorten the lifespan of the board and could potentially damage the product.

Please verify that:

• The battery is charged.
• The battery is connected correctly.
• All cables are securely connected.
• The micro:bit is installed correctly.
• Components are assembled properly.
• The correct program has been downloaded and installed onto the micro:bit.

If the issue persists, submit a support ticket with photographs where available.

No. Water and liquid cleaning agents should not be used on electronic components.

A soft cloth lightly moistened with alcohol may be used for cleaning external surfaces. Ensure all components are dry before use.

No. Users should not disassemble, alter, or modify the Wukong expansion board or other electronic components supplied with the kit.

No. Electronic components should be kept away from water and other liquids at all times.

Disconnect the power source immediately and stop using the kit.

Water damage is not covered under warranty. Replacement parts may be available through smartbitbn.com.

A slight increase in temperature during operation may be normal. If the board becomes excessively hot, disconnect the power source and discontinue use immediately.

Rechargeable batteries naturally degrade over time. If charging performance becomes significantly reduced, replacement may be required.

Please submit a support ticket and provide:

• Device UID
• Description of the issue
• Supporting photographs where available.

The support team will assess the reported fault and advise on the next steps.

All major components were verified during the User Acceptance Test process. If you believe a required component was not supplied, please submit a support ticket for investigation.

If the component was present during acceptance but is no longer available, it is generally considered missing after issuance and may not be covered under warranty.

Selected replacement parts and accessories may be available through smartbitbn.com.

Store the kit in a clean, dry environment. Components should be protected from dust, moisture, and excessive heat.

Yes. When storing the kit for an extended period, keep it in a clean container and protect it from dust and moisture.

Official documentation and product information are available from:

https://wiki.elecfreaks.com/en/microbit/building-blocks/wonder-building-kit/

No. The support portal is intended for equipment-related support, warranty claims, troubleshooting, and project-related enquiries. Coding guidance, lesson delivery, and training activities are outside the scope of support services.

Plastic building components damaged due to misuse, accidental damage, improper handling, or normal wear and tear are not covered under warranty. Replacement parts may be available through smartbitbn.com.